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Contact Us

GENERAL

How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

SHIPPING & RETURNS

My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at Info@yilenaluxurylashes.com

Refuse Packages
For refuse packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

 For any delivery situation with your international order please contact your carrier with the tracking number provided. 
 In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
 Packages Returned

All international packages returned to our facilities will be refunded. The shipping cost is not refundable.

Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Our fulfillment team processes the orders right away. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.

How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at info@yilenaluxurylashes.com or via phone at (888) 364-5274.

I’m interested in being an affiliate with Yilena Luxury Lashes, who should I contact?
Click here 

https://yilenaluxurylashes.com/pages/affiliate-program to be redirected to our page. 

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